Shipping policy

Processing time

Orders ship in 2–5 business days (up to 7 business days for all-over print clothing and accessories).

Where we ship

We ship to the United States, Canada, Mexico, Colombia, Chile, Peru, Costa Rica, Panama, the Dominican Republic, Uruguay and Guatemala. If your country isn't listed yet, write to us at customercare@klarachavarriaartshop.com. We're adding new destinations soon.

Delivery times

United States: typically 3–7 business days after your order ships.
Canada and Latin America: typically 1–3 weeks after your order ships.

Delivery times are estimates, not guarantees, and may vary with your location, carrier schedules and customs processing.

Customs, duties & taxes

For orders shipped outside the United States, local import duties, taxes and customs fees may be charged by your country on delivery. These are paid by the recipient, aren't included in the order total and aren't refundable. Packages refused for unpaid duties can't be refunded.

Customs in some countries need extra details to release a package:

Mexico: the recipient's RFC or CURP (tax or national ID number), plus a phone number and email. You can enter your RFC at checkout.
Chile: the recipient's RUT number and a phone number.

Please include these when you place your order (in the address line 2 field if there's no dedicated box). Missing details can delay your package at customs or cause it to be returned.

Shipping costs

Enjoy free US shipping on orders over $75 through November 5, and on orders over $100 year-round. All other shipping is calculated at checkout based on your location and the items in your order, so you'll always see the cost before you buy. All prices are shown in US dollars.

Tracking

You'll receive a tracking number by email as soon as your order ships, so you can follow your package.

Orders with multiple items

Because different pieces are made in different studios, items from the same order may arrive in separate packages and on different days.

Address accuracy

Please double-check your shipping address before placing your order. We aren't responsible for orders delayed or lost due to an incorrect or incomplete address. To correct an address, email us within 12 hours of purchase, before your order is processed.

Lost, damaged or wrong items

If your package is lost, or an item arrives damaged, defective, misprinted or wrong, email customercare@klarachavarriaartshop.com within 14 days of delivery (or of the expected delivery date, for lost packages) with your order number and a photo if possible. Once we confirm the issue, we'll send a free replacement or issue a full refund. See our Refund Policy for details.